Refund Policy:
We operate under a 7-day return policy, allowing you a window of 7 days from the receipt of your item to initiate a return.
For a return to be eligible, your item must remain in its original condition – unworn, unused, with tags intact, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
To initiate a return, kindly reach out to us at support@sigvape.com.
Once your return request is approved, we will furnish you with a return shipping label and detailed instructions on where and how to dispatch your package. Please note that any items sent back without prior return authorization will not be accepted.
Feel free to connect with us for any queries regarding the return process at support@sigvape.com.
Damages and Concerns:
Upon receiving your order, please conduct a thorough inspection. If you come across any defects, damages, or mistakenly received incorrect items, kindly inform us immediately. This enables us to assess the situation and rectify it promptly.
Exceptions and Non-Returnable Items:
Understand that specific categories of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care items (like beauty products). We also cannot accept returns for hazardous materials, liquids, or gases. Should you have inquiries regarding the return eligibility of a particular item, don’t hesitate to reach out.
Kindly note that returns are not accepted for sale items or gift cards.
Exchanges:
For a seamless exchange process, we recommend initiating a return for the existing item. After the return is approved, you can then proceed to make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without the need for justification. The conditions for return remain consistent with our general policy – the item must be in its original condition, with tags intact, and accompanied by the receipt or proof of purchase.
Refunds:
Upon receiving and evaluating your return, we will notify you of the refund’s approval status. When approved, the refund will be automatically processed to your original payment method within 10 business days. Please allow for additional processing time on the part of your bank or credit card company.
Should more than 15 business days have passed since your return was approved, kindly get in touch with us at support@sigvape.com.
We appreciate your understanding and cooperation with our refund process.