{"id":14,"date":"2023-08-31T05:10:19","date_gmt":"2023-08-31T03:10:19","guid":{"rendered":"http:\/\/sigvape.com\/?page_id=14"},"modified":"2023-08-31T05:27:45","modified_gmt":"2023-08-31T03:27:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sigvape.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"

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Politique de remboursement :<\/strong><\/p>\n\n\n\n

Nous appliquons une politique de retour de 7 jours, vous accordant un d\u00e9lai de 7 jours \u00e0 compter de la r\u00e9ception de votre article pour initier un retour.<\/p>\n\n\n\n

Pour qu'un retour soit \u00e9ligible, votre article doit rester dans son \u00e9tat d'origine \u2013 non port\u00e9, non utilis\u00e9, avec les \u00e9tiquettes intactes et dans son emballage d'origine. De plus, vous devrez fournir le re\u00e7u ou la preuve d'achat.<\/p>\n\n\n\n

Pour initier un retour, veuillez nous contacter \u00e0 support@sigvape.com.<\/p>\n\n\n\n

Une fois votre demande de retour approuv\u00e9e, nous vous fournirons une \u00e9tiquette d'exp\u00e9dition de retour et des instructions d\u00e9taill\u00e9es sur o\u00f9 et comment exp\u00e9dier votre colis. Veuillez noter que tout article renvoy\u00e9 sans autorisation de retour pr\u00e9alable ne sera pas accept\u00e9.<\/p>\n\n\n\n

N'h\u00e9sitez pas \u00e0 nous contacter pour toute question concernant le processus de retour \u00e0 support@sigvape.com.<\/p>\n\n\n\n

Dommages et pr\u00e9occupations :<\/strong>
D\u00e8s r\u00e9ception de votre commande, veuillez proc\u00e9der \u00e0 une inspection approfondie. Si vous constatez des d\u00e9fauts, des dommages ou si vous avez re\u00e7u des articles incorrects par erreur, veuillez nous en informer imm\u00e9diatement. Cela nous permet d'\u00e9valuer la situation et de la rectifier rapidement.<\/p>\n\n\n\n

Exceptions et articles non retournables :<\/strong>
Comprenez que certaines cat\u00e9gories d'articles ne peuvent pas \u00eatre retourn\u00e9es. Il s'agit notamment des produits p\u00e9rissables (tels que les aliments, les fleurs ou les plantes), des produits fabriqu\u00e9s sur mesure (y compris les commandes sp\u00e9ciales ou les articles personnalis\u00e9s) et des articles de soins personnels (comme les produits de beaut\u00e9). Nous ne pouvons pas non plus accepter les retours de mati\u00e8res dangereuses, de liquides ou de gaz. Si vous avez des questions concernant l'admissibilit\u00e9 au retour d'un article en particulier, n'h\u00e9sitez pas \u00e0 nous contacter.<\/p>\n\n\n\n

Veuillez noter que les retours ne sont pas accept\u00e9s pour les articles en solde ou les cartes-cadeaux.<\/p>\n\n\n\n

\u00c9changes :<\/strong>
Pour un processus d'\u00e9change transparent, nous vous recommandons de lancer un retour pour l'article existant. Une fois le retour approuv\u00e9, vous pouvez ensuite proc\u00e9der \u00e0 un achat s\u00e9par\u00e9 pour le nouvel article.<\/p>\n\n\n\n

D\u00e9lai de r\u00e9tractation de 14 jours de l'Union Europ\u00e9enne :<\/strong>
Si votre marchandise est exp\u00e9di\u00e9e vers l'Union Europ\u00e9enne, vous avez le droit d'annuler ou de retourner votre commande dans les 14 jours, sans avoir \u00e0 vous justifier. Les conditions de retour restent conformes \u00e0 notre politique g\u00e9n\u00e9rale \u2013 l'article doit \u00eatre dans son \u00e9tat d'origine, avec les \u00e9tiquettes intactes et accompagn\u00e9 du re\u00e7u ou de la preuve d'achat.<\/p>\n\n\n\n

Remboursements :<\/strong>
D\u00e8s r\u00e9ception et \u00e9valuation de votre retour, nous vous informerons de l'\u00e9tat d'approbation du remboursement. Une fois approuv\u00e9, le remboursement sera automatiquement trait\u00e9 selon votre mode de paiement initial dans les 10 jours ouvrables. Veuillez pr\u00e9voir un d\u00e9lai de traitement suppl\u00e9mentaire de la part de votre banque ou de votre soci\u00e9t\u00e9 de carte de cr\u00e9dit.<\/p>\n\n\n\n

Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s depuis l'approbation de votre retour, veuillez nous contacter \u00e0 support@sigvape.com.<\/p>\n\n\n\n

Nous vous remercions de votre compr\u00e9hension et de votre coop\u00e9ration concernant notre processus de remboursement.<\/p>","protected":false},"excerpt":{"rendered":"

Politique de remboursement : Nous appliquons une politique de retour de 7 jours, vous laissant une p\u00e9riode de 7 jours \u00e0 compter de la r\u00e9ception de votre article pour initier un retour. Pour qu'un retour soit \u00e9ligible, votre article doit \u00eatre dans son \u00e9tat d'origine - non port\u00e9, non utilis\u00e9, avec les \u00e9tiquettes intactes et dans son emballage d'origine. De plus, vous devrez...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_joinchat":[],"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - sigvape.com<\/title>\n<meta name=\"description\" content=\"refund and returns policy for sigvape.com\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sigvape.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - 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